Privacy Policy

Who we are

Our website address is: https://www.inceroofers.co.uk/.

What personal data we collect and why we collect it

Contact forms

We use contact forms to respond to customers who have requested a callback or a reply by email. This information is used exclusively for the purpose of contacting our customers and is not shared with any third party. Should you wish to have your details removed from our records, you are welcome to email us to request that the information is deleted.

Users may be asked to provide, where appropriate, their name, email address, mailing address, phone number and similar details. Users may, however, browse our Site without identifying themselves. We will only collect personal identification information from Users where they voluntarily choose to submit such information to us. Users may at any time decline to provide personal identification information, though doing so may limit their ability to take part in certain activities on our Site.

We may also collect non-personal identification information about Users when they interact with our Site. This non-personal information may include the browser name, the type of device being used and technical details regarding the means by which Users connect to our Site, such as the operating system, internet service provider and other similar data.

Cookies

If you leave a comment on our site, you may opt in to having your name, email address and website saved in cookies. This is purely for your convenience, so that you do not need to re-enter your details when leaving a further comment. These cookies will remain active for one year.

If you hold an account and log in to this site, a temporary cookie will be set to establish whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you visit a page, an additional cookie may be saved to your browser. This cookie holds no personal data and simply helps us to provide a more tailored experience for our customers. It expires after one day.

Analytics

We occasionally make use of analytics to monitor and improve the performance of our website. The software we use is Matomo Analytics, which is hosted locally. This information is not passed to any third party. You can learn more about Matomo Analytics here.

Third party websites

Users may come across advertising or other content on our Site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and accept no responsibility for the practices of websites linked to or from our Site. Furthermore, these sites and services, including their content and links, may be subject to ongoing change. Such sites and services may operate their own privacy policies and customer service policies. Any browsing or interaction on another website, including those that carry a link to our Site, is governed by that website’s own terms and policies.

How we protect your information

We employ appropriate data collection, storage and processing practices alongside suitable security measures to guard against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data held on our Site.

How long we retain your data

Where a comment is left on our site, the comment and its associated metadata are retained indefinitely. This enables us to automatically recognise and approve any follow-up comments rather than holding them in a moderation queue.

For users who register on our website, we also store the personal information provided within their user profile. All users are able to view, edit or delete their personal information at any time, with the exception that usernames cannot be changed. Website administrators are also able to view and edit this information.

What rights you have over your data

If you have submitted a contact form on this site or have left comments, you may request an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase any personal data we hold about you. This does not extend to data we are required to retain for administrative, legal or security purposes.

Where we send your data

All data is hosted locally by our website and is not transferred to any external location.

Your acceptance of these terms

By using this Site, you are indicating your acceptance of this policy. If you do not agree with this policy, please refrain from using our Site. Your continued use of the Site following the publication of any changes to this policy will be taken as your acceptance of those changes.

Complaints

If you have a complaint regarding this policy or any aspect of the personal information we hold about you, please get in touch with us via our contact page. Should you remain dissatisfied, you have the right to raise a complaint with your local data protection authority.